Terms and Conditions:

Heartland Greenhouse and Garden is pleased to handle your shipping from start to finish. We are dedicated to getting your order to you as quickly as possible.

Before Placing Your Order:

  • Once your order is shipped, the freight company will call you to provide a timeframe for the delivery. Please make sure you or an authorized person is present during the delivery.
  • Make sure you have easy access for a commercial 18 wheeler ( in particular no narrow roads or hanging wires)
  • The delivery truck driver will be alone so we ask that you are present to provide help. The truck will typically have a lift gate and the driver will do most of the work, however, we ask that you provide help to unload and to sign off on the delivery. 
  • The delivery company will provide curbside delivery. The delivery driver cannot lift the greenhouse to another location like a garage.  
  • Please note that for large purchases such as greenhouses, we recommend renting a forklift to help move your delivery to the specific location you want. 


  • We are pleased to offer our customers free Standard Shipping in the Continental USA.
  • After placing the order, you will receive a confirmation email. If the item is in stock, the manufacturer should ship the item within 5 business days if it is in stock. If there is a delay for any reason we will let you know via email. You will also be receiving a tracking number once the item ships (24 hours from the shipping date).  If the item is not in stock, the supplier will let us know about the availability time frame necessary for the shipment to take place and we will update you.
  •  If you haven't heard from us 5 business days from placing the order, please email us at or you may call us at 833-949-4998 or you may reach us via our Contact Us page.               
  • For customers living in an area that has narrow roads, please know that large items such as greenhouses are actually delivered in 18-wheelers (with 9 feet high boxes on their trailers) – these trucks are about 13 feet high – which is much higher and wider than a regular delivery truck. Please inform us of such circumstances so we can find a better solution for the delivery. 

Free Shipping 

  • While we do ship everything free in the continental United States, on the rare occasion where your delivery location has limited access (narrow roads, islands, low hanging wires, major metropolitan areas etc...) the freight could potentially be more expensive and might incur additional fees. In that case, we will contact you to confirm the extra cost before we process your order.
  • Due to COVID-19 and Supply Chain disruptions, some items might need to be pre-ordered due to  high-demand. We will also inform you if there are any unforeseen changes to the date of delivery.  

Upon Receiving Your Delivery:

  • We recommend that you inspect the boxes upon receiving your shipment. Please check for any missing boxes or packages. Also, inspect for any damages of the packages and notate on the bill of landing before signing for your shipment. 
  • If you notice a discrepancy between what you ordered and what was delivered, please make note of the number of missing boxes on your copy and the driver's in case of damage. Also, make sure the driver signs both copies. 
  • In case of damage, please take pictures of the unopened boxes in order for us to review. Make sure you write the word "DAMAGED" in both your receipt and the driver's and get him to sign both copies. We ask that you let us know about any possible damage no more than 4 days after the date of delivery. If you are not responsible for the damage, the shipper will be charged to fix the delivered product. 
  • If the order is damaged, we will do everything we can to send replacement parts from the manufacturer, or redeliver if necessary.